FAQ

We specialize in high-quality, often handcrafted holiday decorations for various seasons including Christmas, Halloween, Easter, and patriotic celebrations like 4th of July. Our collections feature brands like Bethany Lowe, Charlie Bears, and vintage-inspired pieces that bring nostalgic charm to your celebrations.

Absolutely! We curate our collections from reputable artists and brands known for their craftsmanship. From Bethany Lowe’s detailed designs to Beistle’s vintage Halloween pieces, each item is selected for its quality and ability to create magical holiday moments.

Yes! We believe in celebrating every season, which is why we maintain collections for various holidays throughout the year. Whether you’re planning Christmas in July or Halloween in spring, we’ve got you covered.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience for future purchases.

Orders enter our processing system quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after shipping
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after shipping

Our team takes 1-2 days to carefully process each order, ensuring your delicate holiday treasures are packed with the attention and care they deserve.

We ship worldwide, bringing the heart of Union City to doorsteps across the globe. Unfortunately, we cannot ship to Asia and select remote areas due to logistical constraints.

Once your order ships, you’ll receive a tracking number via email that allows you to follow your holiday treasures on their journey to your home.

Your satisfaction is our priority. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We strive to make this process hassle-free.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.

We carefully pack each item, but if something arrives damaged, please contact us immediately with photos of the damaged item and packaging. We’ll quickly resolve the issue and ensure you receive a perfect replacement or refund.

Many of our items are handcrafted and require gentle care. We recommend storing them in their original packaging when not in use, keeping them away from direct sunlight and moisture, and handling them with care when displaying.

Yes! Our battery-operated LED lights are selected for both their beauty and durability, perfect for creating magical displays without the hassle of electrical cords.

While we don’t typically sell individual parts, if you’re missing something from your set or need a replacement component, please contact us and we’ll see how we can help.