At The Holiday Barn Store, we believe that creating magical holiday moments should extend to every aspect of your shopping experience. Just as we carefully curate handcrafted decorations like Bethany Lowe collectibles and vintage Halloween treasures to bring nostalgic charm to your celebrations, we are committed to ensuring your complete satisfaction with every purchase.

Our Return & Exchange Promise

We want you to love your holiday decorations as much as we do. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Important Note: All return and exchange requests must be initiated within 15 days of receiving your order.

Return & Exchange Process

  1. Contact Our Customer Care Team
    Email us at [email protected] within 15 days of receiving your order. Please use the template below to ensure we have all the necessary information.
  2. Wait for Authorization
    Our team will review your request and provide you with a Return Authorization Number and shipping instructions within 2 business days.
  3. Package Your Items
    Carefully pack the items in their original packaging, including all tags and protective materials. Include a copy of your original invoice or packing slip.
  4. Ship Your Return
    Send the package to our address using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
  5. Processing
    Once we receive your return, we will process it within 3-5 business days and notify you via email.

Return Request Template

Please use the following template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Holiday Barn Store Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please provide details]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specific Product if Exchanging]
[ ] Store credit

Please let me know the next steps and provide the return authorization number.

Thank you,
[Your Full Name]

Refund Information

Once your return is processed:

  • Refund Timeframe: Refunds will be issued to your original payment method within 5-7 business days after we process your return.
  • Payment Methods: We refund to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error.

Non-Returnable Items

To preserve the magical quality of our most special items, certain products cannot be returned for health and safety reasons:

  • Battery Operated LED Lights (for safety reasons once opened)
  • Any items that have been used, damaged, or are not in original condition
  • Personalized or custom-made items
  • Items purchased during final sale or clearance events

Exchange Policy

We happily accept exchanges for items of equal value within 15 days of delivery. If you wish to exchange for a higher-priced item, you will be responsible for the price difference plus any additional shipping costs.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We will arrange for a replacement or return at no cost to you, including covering return shipping fees.

Need Help?

Our customer care team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Address: 31250 Courthouse Dr, Union City, US 94587

We typically respond within 1-2 business days.

Thank you for choosing The Holiday Barn Store to be part of your holiday traditions. We appreciate your trust in us and are committed to making your shopping experience as magical as the moments our decorations help create.